Refund & Cancellation Policy 

​Policy updated 10/03/2026 (10th March 2026)
 

We know life doesn’t always go to plan — things come up, schedules change, and sometimes you just can’t make it to your session. This policy is here to keep things fair for both of us, while making sure your time (and ours) is respected.

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1. Cancelling or Moving Your Session 

• More than 48 hours’ notice: No problem at all — you can cancel or reschedule for free. If you’ve already paid, you can choose either a full refund or we can hold the payment towards another session.
   

• 24–48 hours’ notice: We charge 50% of the session fee, however, the rest can be refunded or held as credit for next time.
   

• Less than 24 hours’ notice, or no-show: The full session fee will be charged. This is because it’s challenging to fill the spot at such short notice.
   

• If you know you can’t make it, please let us know as soon as you can — sometimes we can offer the slot to someone else who’s waiting.
  
  
   

2. If You’ve Bought a Block of Sessions 

• Any unused sessions can be refunded, minus the cost of the ones you’ve already had (calculated at the normal single-session rate).

• Refund requests must be made within 30 days of buying a package. After that, any unused sessions will stay as credit for up to six months.

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3. If We Need to Cancel

• If we ever have to cancel (which is rare), you can have us hold your payment and reschedule, or receive a full refund for that session.

• If it’s part of a prepaid package, we’ll credit the session back to your package or refund it — whichever you prefer.
  
  
   

4. Emergencies & Special Circumstances

• We get it — sometimes life throws curveballs. If you can’t make it because of something serious like illness, a family emergency, or unexpected travel issues, just let us know.

• We’ll do our best to be flexible and may offer a refund, partial refund, or credit depending on circumstances.
  
  
   

5. How to Ask for a Refund

• Please contact our practice manager at: info@thevalepracticeuk.com

• Please give your name, the name of the practitioner, the date and time of your session, a quick note about what happened, your concerns, and how you would like this to be resolved or yourself refunded.

• Refunds may be full or partial, determined by the practice manager, and are usually processed within 5–7 business days back to the payment method you used.
  
  
   

6. A Quick Note

• By booking a session, you agree to these terms.

• We aim to keep things fair, clear, and respectful so we can focus on what really matters — your therapy journey.

• Integrity, ethical practice, and high standards of care are important to our practice. We hope they are important to you, too.